General terms and conditions Kugellager Panta
All purchases made via the online shop “Kugellager Panta” are subject to the following general terms and conditions. By purchasing goods from this online shop, the customer accepts fully and without reservation the following general conditions:
1.General Information
The online shop in thewww.kugellager-panta.de portal is a website that belongs to Vitex GmbH, managed by Dragomir Dimitrov. For the purposes of these general terms and conditions of purchase, Vitex GmbH shall be considered to be the seller. Vitex GmbH is a German company. Its registered office is located at Erftstraße 105 in 50170 Kerpen, Germany with the CIF (company registration number) is HRB 52383, commercial register Cologne. VAT identification number of the company: DE 813950756.
Vitex GmbH can be contacted in the following ways: by post to the above address, by telephone on +49 2273 566550 (Monday to Friday, from 9.00 am to 6.00 pm), by fax on +49 2273 566552 or by e-mail:This email address is being protected from spambots. You need JavaScript enabled to view it.
2.Contract object
By this contract is regulated the sale of new goods via the online store of the provider. Details of each article can be found in the product description on the supplier page.
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3.Conclusion of contract
The contract has been realized in the electronic commerce via the shop system or any other distance communication techniques such as telephone and e-mail. The offers shown are non-binding invitation to bargain by the customer's order, which the provider can then accept. The order process to conclude a contract in the shop system comprises the following steps:
• Select a product with the desired specification (size, number)
• Add it to the shopping cart
• Enter the invoice and delivery address
• Choose payment method
• Review of the order and all entries
• Press the button 'Order'
• You will receive a confirmation email of your purchase
Orders can be placed also via telephone, email and fax.
The ordering process includes the following steps:
• Call the order Hotline / send order mail / send fax order.
By receiving the order confirmation, the contract process is completed.
4.Retention of title
The delivered goods stay our property until they are completely paid
5.Prices, shipping costs, return costs – Commercial customers’ area
All product prices given on the website are exclusive of VAT. Shipping costs are depending of shipping type and are not included in product price. In the event of a justified cancellation, the partner to the agreement bears the expenses of the return of the goods.
6.Prices, shipping costs, return costs – Private customers’ area
All product prices given on the website are inclusive of VAT. Shipping costs are depending of shipping type and are not included in product price. In the event of a justified cancellation, the partner to the agreement bears the expenses of the return of the goods.
7.Payment
The customer has the following options for payment: advance payment, purchase on account (only for business customers), direct debit, payment service (PayPal, Sofort Überweisung), cash on delivery, cash by the collection and credit card. After receipt of the invoice the invoice amount has to be transferred to the account in advance. The invoice contains all details for the transfer and will be sent via an e-mail or will be shipped with the delivery.
By cash on delivery the invoice amount has to be paid in cash by the delivery. The courier will collect also a delivery fee charge.
By using a trust service / payment service provider the payment proceed between the service provider and the customer. The payment service forwards then the customer's payment to the vendor.
More information is available on the website of the relevant trust service / payment service provider.
The invoice amount can be paid also on site in the office of the seller within the working time.
8.Delivery time frame
The delivery time frame for all goods sent to addresses in Germany is 1-2 working days, and the delivery time frame for goods sent to addresses in the EU countries (unless they are excluded from delivery area) is 3- 10 working days. The delivery time frame for all goods sent to Switzerland and Lichtenstein is 3-5 working days.
9.Right of withdrawal and returns procedure.
All products sold via this portal can be returned and payment refunded, as long as the customer indicates in a timely manner their intention to return the goods by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. The above mentioned return must be carried out within 14 working days of the delivery date. In order for the return to be accepted, the following conditions must be met:
The product must not have been used.
It must not have been damaged in any way by the customer.
The original label and packaging must still be in place.
The product should either be sent back in the same box or envelope used to dispatch it to the customer, or in a similar packaging that guarantees the product will be returned in perfect condition. If the reason for the return is attributable to Vitex GmbH - for example if the product was damaged or faulty when dispatched or is not the item the customer ordered – the customer will not have to pay for this service. The postage amount will be paid by the customer and deducted from them sum reimbursed for the returned product. The original postage and packaging costs will not be reimbursed.
